Privacy Policy

1. Information We Collect

When you browse our site, place an order, or contact us, we may collect:

• Your name, email address, phone number, and delivery address
• Order and purchase history
• Payment confirmation details from our payment partners (we do not store your full card or account details ourselves — this is handled directly by our payment processors)
• Communications you send us, such as support queries or warranty claims
• Technical information such as your IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including arranging delivery or collection
• Communicate with you about your order, warranty, or support queries
• Verify your identity and prevent fraud
• Improve our website and the products and services we offer
• Send you marketing communications about our products, promotions, and offers, where you've agreed to receive them (see Section 3 below)
• Meet our legal and regulatory obligations

3. Direct Marketing & Your Consent

If you are not yet a customer, we will only send you marketing communications (such as emails, SMS, or WhatsApp messages about our products and promotions) if you've given us your express consent to do so.

If you are an existing customer, we may send you marketing communications about similar products or services we offer, as permitted under POPIA. You can opt out of these at any time, free of charge, using the unsubscribe link in any marketing email, or by contacting us directly using the details in Section 11.

Every marketing communication we send will clearly identify us as the sender and give you an easy way to opt out of future communications.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies, including advertising pixels from platforms such as Meta, TikTok, and Google, to understand how visitors use our site and to show you relevant ads on those platforms. You can control or disable cookies through your browser settings, though some parts of our site may not work as intended if you do.

5. Sharing Your Information

We share your information with trusted third parties only where necessary to run our business and fulfil your order, including:

• Payment processors (Yoco, PayFast, Ozow, and PayFlex) to process your payment securely
• Delivery and courier partners, to get your order to you
• Service providers who help us operate our website and systems
• Legal or regulatory authorities, where we're required to by law

We do not sell your personal information to third parties.

6. Cross-Border Transfers

Some of our service providers, including payment processors and advertising platforms, may process your information outside of South Africa. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection, as required under POPIA.

7. Data Security

We take reasonable technical and organisational measures to keep your personal information secure and protect it against loss, unauthorised access, or misuse.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and warranty-related obligations.

9. Your Rights Under POPIA

You have the right to:

• Ask us what personal information we hold about you, and request a copy of it
• Ask us to correct or update inaccurate or outdated information
• Ask us to delete your personal information, subject to our legal obligations
• Object to us processing your information, including for direct marketing
• Withdraw any consent you've previously given us, at any time
• Lodge a complaint with the Information Regulator (see Section 11)

To exercise any of these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, or would like to exercise any of your rights above, contact us at:

Our designated Information Officer for POPIA purposes is Aobakwe Mokoma, reachable at the contact details above.

12. Complaints to the Information Regulator

If you're not satisfied with how we've handled your personal information or your complaint, you have the right to lodge a complaint with South Africa's Information Regulator: